Privacy Policy

And data protection.

Privacy Policy

And data protection.

Law No. 13.709/2018

TRINCA LTDA, CNPJ No. 11.601.702/0001-47, headquartered at Av. Paraná, No. 1761, ZIP Code 90240-601, Bairro São Geraldo, Porto Alegre/RS, is concerned with the privacy and personal data of all individuals involved in the operations related to the strategic development of design and technology services, under the terms of Law No. 13.709/2018 (General Data Protection Law – LGPD).

This policy aims to clarify, in an objective and simplified manner, to those interested in TRINCA's work (individuals) what personal data is collected and processed in the TRINCA website environment, indicating its legal bases and purposes, as well as indicating the storage periods and with whom it may be shared.

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This policy was last updated on: October/2024

General information

Under the terms of the LGPD (Article 5, item VI), TRINCA will act as the "Controller" regarding the personal data collected on its website for the purposes of (1) sending newsletters, (2) registering to receive TRINCA materials, and (3) interested parties in the services provided by TRINCA who wish to contact one of its specialists. The development of TRINCA's products and the services provided by it observe the principles of the LGPD, which are good faith, purpose, adequacy, necessity, free access, data quality, transparency, security, prevention, and non-discrimination.

WHICH PERSONAL DATA
DO WE COLLECT AND PROCESS

Name
Email

Name
E-Mail
(Website –
if allowed
identification
of the holder)

Name
Corporate E-Mail
Company

FOUNDATION

LEGAL

Consent
(art. 7, I, LGPD)

Consent
(art. 7, I, LGPD)

Consent
(art. 7, I, LGPD)

PURPOSE

Name
Email

Sending material
(case)
Possibility of
contact with
professional from
TRINCA.

Contact with
potential
interested parties in
the services of TRINCA.

We can share personal data

Your personal information will ONLY be shared in specific situations presented below, and will NOT be subject to any commercialization.


• With our service providers (for example, vendors that develop or host our services);

• In case of legal or regulatory requirements with platforms and public entities;

How long is personal data stored by TRINCA?

1. TRINCA has structured its operations so that personal data is not stored longer than necessary, that is, personal data is stored by TRINCA while consent has not been revoked.

1.1. Once consent is revoked, personal data will be deleted from the platforms where they are stored within a period of 01 month.


2. The personal data provided on TRINCA's website is stored on the following platforms:

2.1. RD Station

2.2. Pipedrive

3. Once consent is revoked, and provided that there is no valid reason for us to keep them, personal data, in physical or electronic copy, will be destroyed without third parties having access, and those kept electronically will be deleted from TRINCA's systems and from any third parties that may be contracted.


4. Ongoing investigation hypotheses, administrative and judicial processes are valid reasons for maintaining personal data and, regardless of consent, the storage periods indicated in the storage table may be extended in these cases (Article 16, paragraph I, LGPD).

PERSONAL DATA STORAGE DEADLINES TREATED BY TRINCA AS CONTROLLER:

DATA
PERSONAL

STORAGE

PERIOD

DISPOSAL
METHOD

NEWSLETTER

Name
Email

Elimination of the

RD Station platform

by TRINCA.

Up to 01 month
after revocation.

MATERIAL DELIVERY (CASE)

Name
E-Mail
(Website –
if allowed
identification
of the holder)

Up to 01 month
after revocation

Elimination
of the platforms
(RD Station and Pipedrive)
by TRINCA

INTERESTED IN TALKING TO A TRINCA SPECIALIST

Name
Corporate E-Mail
Company

Up to 01 month
after revocation

Contact with
potential
interested parties in
the services of TRINCA.

Holder's rights

The LGPD guarantees the holders the following rights (art. 18, LGPD): 


• Confirmation of the existence of processing:  This right allows the holder (individual interested party) to request and receive confirmation about the existence of collection, storage, sharing, or any type of Processing from their Personal Data. 


• Access to personal data:  This right allows the holder to request and receive a free copy in an accessible format of the Personal Data processed by TRINCA. 


• Correction of incomplete, inaccurate, or outdated data:  If the holder identifies any incorrectness or inaccuracy in their Personal Data that we process, they may request that we rectify it. 

• Anonymization, blocking, or elimination of unnecessary, excessive, or improperly processed Personal Data:  This right allows for the request for the anonymization, blocking, or elimination of Personal Data from our database.  All collected data will be anonymized, blocked, or eliminated from our servers when possible and requested by the holder. 


• Revocation or non-provision of consent:  The holder has the right to revoke their consent or, if applicable, not provide it and be informed about the consequences of the refusal. In some cases, it is possible that the refusal results in the inability to provide certain products or services. 


• Opposition to processing:  The holder also has the right to oppose certain purposes of processing Personal Data, such as, for example, the sending of newsletters. 


• Elimination of Personal Data processed with consent:  If the holder has provided their consent for a specific purpose of Processing, the elimination of the Personal Data that we have stored until then may be requested by the holder.

TRINCA Contact

1. In case of doubts regarding the processing of personal data by TRINCA or if you need to communicate with us about matters involving personal data, please contact Marcus Jalmusny via email at contato@trinca.com (Article 41, LGPD).


2. Upon receiving the request, TRINCA will analyze it and may respond to you within 15 days (Article 19, Section II, LGPD) in two ways, determining that:

2.1. your request is lawful and legitimate, and therefore must be accepted; or

2.2. your request has been denied and, for certain reasons, cannot be accepted, in which case we will inform you of the reasons why the request was not approved.


3. All our responses will always be sent by the same means through which the contact was made.


4. Specific information may be requested to confirm your identity and ensure the possibility for the holder to exercise their Rights. This is a security measure to ensure that personal data is not disclosed to anyone who does not have the legitimacy to receive it.


5. We may store and maintain, in the form of a record, a history of the requests for Rights made by the holders so that we can, if necessary, present it to the competent authorities as proof that we responded to the requests in a timely manner and appropriately, as established by the legislation.